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Although we’re sad to see you returning something to us, we have made our returns process as easy as possible for you, just simply follow the instructions below:
Complete the returns form that came with your order and attach the provided self-adhesive returns address label to the outer of your returns packaging.
Place the returns form inside the parcel, seal and take to your chosen courier (Royal Mail or Hermes are cost effective returns options).
Make sure you keep your tracking receipt. Please allow up to 10 working days from the date of posting your return to us.
At Harkel, we have created an easy to follow returns policy, so that you have less time worrying about returns and more thinking about your next perfect outfit!
Our returns policy can be seen below:
You have 30 days from when you receive your order to return your item to us. We are unable to accept returns that are received after this period.
The customer is responsible for covering all return postage costs. Please ensure that you get proof of postage for your return in case you need to contact us about your return.
Keep it clean
Items must be unworn, unwashed, undamaged, unused, with all original tags and labels attached. When trying on items of clothing, please ensure that you are not wearing transferable makeup, perfume or deodorant, which may leave a scent or marks on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed or the item is soiled.
We reserve the right to refuse a refund on any items that are not fully fit for re-sale. This does not affect your statutory rights.
When your return is back with us
Returns can only be refunded, and we do not offer an exchange service. The refund for your return should be processed within 2 working days of receipt by our returns team. During sale periods or promotions, refunds may take a little longer, but you will receive an email once your refund has been processed. Please allow 3-5 working days for your refund to appear in your bank account.
The postage that was paid on your original order will only be refunded if the complete order is returned.
Faulty or Incorrect Items
If an item that you have received is faulty or the incorrect one has been sent, please contact our friendly team directly on firstname.lastname@example.org. We cannot accept the return for a faulty item unless we have been contacted first. Please have your Order ID to hand (on the paperwork that came with your parcel) and our friendly team will ensure that this is resolved for you.
Harkel Clothing (Returns) Torque Wortley Mr Road Wortley Leeds LS12 4JH United Kingdom