Orders
Can I make changes to my order?
Once an order has been placed, our dispatch will start processing your order for dispatch immediately so that you can get your new styles quickly.

Unfortunately this means that once an order has been placed, changes cannot be made to orders once they have been placed.
Can I cancel my order?
Once an order has been placed, there is a very small window before it is dispatched. If you would like to cancel your order, please contact us immediately so that we can try and help you with this.

Please call our team on: (+44)02038686417


If your order has already been processed by our dispatch team, then you are also able to return your order for a refund with our easy 30 days returns policy.
How will I know if my order has been placed?
Once your order has been placed, you should receive an order confirmation email letting you know that we have your order and will be preparing to send it to you.
What happens if I notice that my personal details are incorrect once I have placed an order?
Please contact our friendly help team straight away on the below number, so that they can try and ensure the address is changed before your order has been packed, ready for dispatch.

Telephone: +4402038686417
Will I receive a confirmation email when I have placed my order?
Yes, once your order has been placed, you will receive a confirmation email shortly after.
What happens if I receive an incorrect or faulty item in my order?
We strive to offer you high-quality items, but once in a blue moon, something slips by that is not up to our standards. We're so sorry that your item arrived in less-than-perfect condition or is not exactly what you ordered!

Be sure to contact our customer help team right away if anything is ever amiss with an order. You can call the team on (+44) 0203 8686 417, email us at [email protected], or contact us via Live Chat.
What happens if an item is missing from my order?
We're so sorry that your order arrived with an item missing.

Be sure to contact our customer help team right away if anything is ever amiss with an order. You can call the team on (+44) 0203 8686 417, email us at [email protected], or contact us via Live Chat.
Do I need to set up an account to place an order?
No you are more than welcome to check out as a guest if you wish. However, creating an account has its benefits including easily being able to see the status of yours orders and also create your very own wish list!
Will I be able to track my order?
Yes, once your order has been dispatched, you will receive an email with tracking details so that you can monitor the progress of your delivery!
What should I do if I forget my account password?

If you have forgotten your Harkel account password, not to worry! Just head over to the Sign In page where you will see a "Forgotten Password" button, we will then guide you through the rest!

How do I use a promotional code and what if it doesn't work?
At the checkout, you have the option to enter your coupon code. If the coupon code doesn't work, before contacting our helpful team, please ensure that you have:

1. Checked that you are using the correct code - it sounds simple but try and copy and then paste the code to ensure that there are no mistakes

2. Ensure that the code is applicable to the items that you are ordering; some codes cannot be used against sale items!

3. Ensure that the code has not expired; details of this should be found on the source of your code (e.g. an email in your inbox)

4. If you have checked the above 3 points and the code is still not working, please contact our helpful team using the below details:

You can call the team on (+44) 0203 8686 417, email us at [email protected], or contact us via Live Chat.
Delivery
Where is my order?
Each of our delivery methods provides some level of tracking for your order. Your delivery confirmation email will provide a tracking number that should get you started.

Be sure to contact our customer help team right away if you are still struggling to track down your order. You can call the team on (+44) 0203 8686 417, email us at [email protected], or contact us via Live Chat.
When will I receive my order? What are your order cut off times?
Each delivery method has a different approximate delivery time. When at the checkout, you will be able to see the delivery time for each method.

All orders placed on a weekday before 6:30pm (GMT) will be sent out that same day.

Please note however, during sale periods, there may be delays in orders being dispatched.
When will I know my order has been dispatched?
You will receive an automated order dispatch email once your order is on its way to you; this will also contain details on how to track your order.
What should I do if I haven't received my order yet?
If you have not received your order yet, we highly recommend checking the tracking information that was sent to you by email; it is common for couriers to leave parcels in "safe places" which would be indicated on the tracking information.

If after tracking your order, you are still unable to locate your parcel, please contact our helpful team. You can call the team on (+44) 0203 8686 417, email us at [email protected], or contact us via Live Chat.
Returns
What is your returns policy?
See below a brief outline of our returns policy. For the full policy, please click on the "Returns Info" link at the bottom of the page:

. Keep it clean - Items must be unworn, unwashed, undamaged, unused, with all original tags and labels attached.

. How long? - You have 30 days from when you receive your order to return your item to us. We are unable to accept returns that are received after this period.

. Return postage - The customer is responsible for covering all return postage costs. Please ensure that you get proof of postage for your return in case you need to contact us about your return.
How do I return my order?
Although we’re sad to see you returning something to us, we have made our returns process as easy as possible for you, just simply follow the instructions below:

1. Complete the returns form that came with your order and attach the provided self-adhesive returns address label to the outer of your returns packaging.

2. Place the returns form inside the parcel, seal and take to your chosen courier.

3. Make sure you keep your tracking receipt. Please allow up to 10 working days from the date of posting your return to us.
Can I exchange an item?
Unfortunately we are unable to offer exchanges, all returns that meet our returns policy, will be refunded.

If you would like an alternative size or product, you will need to place a new order on our website.
How long do I have to return an item?
You have 30 days from when your order was delivered to get your return back to us.
How long will it take to process my refund once an item has been returned?
We aim to process all returns within 2 workings from when we receive them. Once refunded, please allow up to 5 working days for your funds to be back in your bank account.
How will I know when my return has been processed?
You will receive an automated email from us once your return has been processed.
Will I be refunded the delivery charge?
The postage that you paid when you placed your order will be refunded if the full order is returned for a refund. Partial returns will not receive a refund on the initial postage costs.

The customer is responsible for covering all return postage costs.
Can I return more than one order in the same parcel?
Yes, you can return more than 1 order in the same parcel. Please include the separate returns forms inside the parcel so that our returns team can clearly see that the items are from separate orders.
Social Media
I'm interested in working with you by collaborating through social media, how can I get in touch with you?
Are you a blogger/influencer and know that your following will love the playful and vibrant Harkel style? Then we'd love to hear from you!

Email our social media team directly to start your Harkel collaboration:

[email protected]
How can I join the Harkel social community and share my photos with other like-minded customers?
The #HarkelAndMe hash tag is a great way for you to view, love and be inspired by outfit photos. It's a showcase for all of the expressive, creative and inspiring personalities in our community.

Search the #HarkelAndMe hash tag on Instagram to get your next outfit inspiration. if you want to show the community your look, just use the hashtag on your post for all to see.
Payment
What payment methods do you accept?
Both UK and international customers can use most major credit/debit cards including Visa, MasterCard and American Express.

We also accept PayPal.
Can I use more than one promotion code on an order?
No, sorry! Our system only accepts one coupon at a time and will default to the last coupon entered. Coupon codes cannot be combined.
Contact us
How do I contact you?
If our FAQ's have not answered your question, our friendly team are here to help!

You can call the team on (+44) 0203 8686 417, email us at [email protected], or contact us via Live Chat.
Klarna - Pay in 3
Who is Klarna?
Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of smooth payments to more than 190,000 online stores. Over 80 million consumers worldwide have trusted Klarna to securely handle their payments
How does Pay later in 3 interest-free instalments work?
Pay later in 3 interest-free instalments will allow you to spread the cost of your purchase over 3 equal payments. The payment for each instalment will automatically be collected from the debit or credit card you entered at checkout. Your first instalment will be collected when your order is confirmed by Harkel and instalments 2 and 3 are scheduled 30 and 60 days later, respectively.
Am I eligible for Pay later in 3 interest-free instalments?
To use Pay later in 3 interest-free instalments you must be at least 18. Whilst this option is widely promoted, Pay later in 3 interest-free instalments is subject to your financial circumstances. When choosing Pay later in 3 interest-free instalments, our assessment will not affect your credit rating.
How can I increase my chances of being accepted for Pay later in 3 interest-free instalments?
Klarna is unique and offers Pay later in 3 interest-free instalments based on a number of factors such as the order value, previous order history and item availability. If you are 18 or over, you can improve your chances of being offered Pay later in 3 interest-free instalments by ensuring you provide your full name and accurate address details and shipping to your registered billing address. All orders are assessed individually. Just because you have been accepted for a Klarna payment method before does not mean it will be offered for every order and in turn, as it is denied does not mean it will be denied for all future orders.
What do I need to provide when I make a purchase?
If you want to make a purchase with Klarna using Pay later in 3 interest-free instalments, you'll need to provide your mobile phone number, email address, current billing address and a debit or card card. The mobile number is required in case we need to reach you. All communications will be sent to your email address. It's very important that you give us the correct details, as otherwise you will not receive your payment schedule and any updated order information.
Will a credit search take place against me?
Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor [MERCHANT] run credit searches against you that could impact your credit rating.
Why have I not been offered Pay later in 3 interest-free instalments?
Although Pay later in 3 interest-free instalments is widely promoted it is not always universally available. The Pay later in 3 interest-free instalments payment option is automatically generated by algorithms that are dependent upon a number of factors including address details, cardholder details, amount of order, the online store, previous order history and item availability.
What are my payment options with Klarna?
Payment for your Pay later in 3 interest-free instalments will automatically be collected from the debit or credit card you entered at checkout. The first payment is taken when the order is confirmed. The second and third instalments are collected 30 and 60 days, respectively, after the first instalment.
What happens if I cancel or return my order?
As soon as Harkel have accepted your cancellation/return, Klarna will cancel any future scheduled payments as well as refund any amounts due.
What happens if I don’t pay for my order?
Klarna will automatically attempt to collect your payment for your Pay later in 3 interest-free instalments purchase at Harkel from the debit or credit card you entered at checkout. If we are unable to collect your payment on the scheduled due date Klarna will make one further attempt to automatically collect payment two days later. Should this last payment attempt fail, Klarna will issue you a statement for the full outstanding order amount which will become payable 15 days later. Klarna shall notify you when a payment is due two days in advance of attempting to collect your payment. Your credit score will not be impacted by using Klarna’s ‘Pay later in 3 instalments’ product even if you have failed to pay on time.
I have been asked to go to the Klarna site. Is this correct?
You can view all of your Klarna purchases and payment schedule simply by logging onto Klarna.com/uk.
Is my payment information safe?
Payment information is processed securely by Klarna. No card details are transferred to or held by Harkel. All transactions take place via connections secured with the latest industry-standard security protocols.
Can I pay before the due date?
No, this is not currently possible for Pay later in 3 interest-free instalments.
Have you received my payment?
Klarna will notify you via email and push notification when a payment is due and when this has successfully been collected, or in the unlikely event of your payment failing. If a payment has been collected but you have not received payment confirmation, you can always check the status of your order and payments by logging in at www.klarna.com/uk.
What happens to my statement, when I've returned the goods?
Once Harkel has received the return (partial or full) and you have received their confirmation of this, an updated statement with an adjusted payment schedule will be sent to you by Klarna if you've made a partial return. With a full return, we shall refund any payments collected and cancel any future scheduled payments.
I have cancelled my order. How long will it take until I receive my refund?
As soon as the store has registered your cancellation or your return, the refund will be processed within 5-7 business days.
I have asked for a refund. How will I be refunded?
Refunds shall be issued back to the debit or credit card which was originally entered at checkout.
I haven’t received an email with my statement/payment information.
You can log in at www.klarna.com/uk, where you will find all of your orders and payment schedule information.
I still have questions regarding payment, how can I get in touch?
Visit Klarna’s Customer Service page for a full list of FAQ’s, live chat and telephone options.
Klarna - Pay in 30 days
Who is Klarna?
Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of smooth payments to more than 190,000 online stores. Over 80 million consumers worldwide have trusted Klarna to securely handle their payments
What do I need to provide when I make a purchase?
If you want to make a purchase with Klarna using Pay later in 3 interest-free instalments, you'll need to provide your mobile phone number, email address, current billing address and a debit or card card. The mobile number is required in case we need to reach you. All communications will be sent to your email address. It's very important that you give us the correct details, as otherwise you will not receive your payment schedule and any updated order information.
I have been asked to go to the Klarna site. Is this correct?
You can view all of your Klarna purchases and payment schedule simply by logging onto Klarna.com/uk.
Is my payment information safe?
Payment information is processed securely by Klarna. No card details are transferred to or held by Harkel. All transactions take place via connections secured with the latest industry-standard security protocols.
What happens to my statement, when I've returned the goods?
Once Harkel has received the return (partial or full) and you have received their confirmation of this, an updated statement with an adjusted payment schedule will be sent to you by Klarna if you've made a partial return. With a full return, we shall refund any payments collected and cancel any future scheduled payments.
I have cancelled my order. How long will it take until I receive my refund?
As soon as the store has registered your cancellation or your return, the refund will be processed within 5-7 business days.
I have asked for a refund. How will I be refunded?
Refunds shall be issued back to the debit or credit card which was originally entered at checkout.
I haven’t received an email with my statement/payment information.
You can log in at www.klarna.com/uk, where you will find all of your orders and payment schedule information.
I still have questions regarding payment, how can I get in touch?
Visit Klarna’s Customer Service page for a full list of FAQ’s, live chat and telephone options.
How does Pay later in 30 days work?
Once your order is confirmed, you'll receive an email with payment instructions within two days from Klarna. You'll then have 30 days to try on your order and only pay when you’re happy. Complete the payment online, at your convenience, with no extra cost. You can pay via credit or debit card at www.klarna.com/uk
Am I eligible for Pay later in 30 days?
To use Pay later in 30 days you must be at least 18. Whilst this option is widely promoted, Pay later in 30 days is subject to your financial circumstances. When choosing Pay later in 30 days, our assessment will not affect your credit rating.
How can I increase my chances of being accepted for Pay later in 30 days?
Klarna is unique and offers Pay later in 30 days based on a number of factors such as the order value, previous order history and item availability. If you are 18 or over, you can improve your chances of being offered Pay later in 30 days by ensuring you provide your full name and accurate address details and shipping to your registered billing address. All orders are assessed individually. Just because you have had Pay later in 30 days before does not mean it will be offered for every order and in turn, as it is denied does not mean it will be denied for all future orders.
Will a credit search take place against me?
Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor Harkel run credit searches against you that could impact your credit rating.
Why have I not been offered Pay later in 30 days?
Although Pay later in 30 days is widely promoted it is not always universally available. The Pay later in 30 days method is automatically generated by algorithms that are dependent upon a number of factors including amount of order, the online store, previous order history and item availability. Alternatively, you are able to complete your order by paying by credit or debit card at the checkout.
What are my payment options with Klarna?
You can pay with debit or credit card immediately in the checkout or take advantage of our Pay later in 30 days payment option, where you can pay for the goods once you have received them via credit card or debit card.
What happens if I cancel or return my order?
As soon as Harkel have accepted your cancellation/return, then Klarna will cancel the statement or refund your payment.
What happens if I don’t pay for my order?
Payment is due 30 days after the item is shipped. To help you pay on time, we'll alert you two days before payment is due – you'll receive email reminders to pay – and, if very late, we’ll also send you a text or letter, too. Your credit score will not be impacted by using Klarna’s ‘Pay later in 30 days’ products even if you have failed to pay on time.
Can I pay before the due date?
You can pay for your order at any point after you receive the email from Klarna with the details of your payment on. Just follow the instructions on this email to pay for your order.
Have you received my payment?
If you pay by card, Harkel will confirm your order right away. If paying by Pay later in 30 days, Klarna will send you a payment confirmation to the email address that you have used for your order. If you have made a payment but not received the payment confirmation, you can always check the status of your order and payments by logging in to www.klarna.com.
I've received a statement, but I've not yet received my goods.
You have 30 days to pay, so you don’t need to pay right away. If your due date is near and there is no sign of your goods, please call Harkel to check on delivery. You can also contact Klarna’s Customer Service so that we can postpone the due date on your payment.