Unfortunately this means that once an order has been placed, changes cannot be made to orders once they have been placed.
If your order has already been processed by our dispatch team, then you are also able to return your order for a refund with our easy 90 days returns policy.
Be sure to contact our Harkel Help team right away if anything is ever amiss with an order. You can email us at [email protected], or contact us via Live Chat.
Be sure to contact our customer help team right away if anything is ever amiss with an order. You can email us at [email protected], or contact us via Live Chat.
If you have forgotten your Harkel account password, not to worry! Just head over to the Sign In page where you will see a "Forgotten Password" button, we will then guide you through the rest!
1. Checked that you are using the correct code - it sounds simple but try and copy and then paste the code to ensure that there are no mistakes
2. Ensure that the code is applicable to the items that you are ordering; some codes cannot be used against sale items!
3. Ensure that the code has not expired; details of this should be found on the source of your code (e.g. an email in your inbox)
4. If you have checked the above 3 points and the code is still not working, please contact our helpful team using the below details:
You can email us at [email protected], or contact us via Live Chat.
Be sure to contact our customer help team right away if you are still struggling to track down your order. You can email us at [email protected], or contact us via Live Chat.
All orders placed on a weekday before 6:30pm (GMT) will be sent out that same day.
Please note however, during sale periods, there may be delays in orders being dispatched.
If after tracking your order, you are still unable to locate your parcel, please contact our helpful team. You can email us at [email protected], or contact us via Live Chat.
. Keep it clean - Items must be unworn, unwashed, undamaged, unused, with all original tags and labels attached.
. How long? - You have 90 days from when you receive your order to return your item to us. We are unable to accept returns that are received after this period.
. Return postage - We offer free UK returns on all orders.
1. Complete the returns form that came with your order and follow the instructions to generate you free UK returns label.
2. Place the returns form inside the parcel, print your free Royal Mail returns label and drop off at your nearest Post Office.
3. Please allow 15 working days after delivery for your return to be processed.
If you would like an alternative size or product, you will need to place a new order on our website.
We offer free UK delivery on orders that exceed a minimum spend requirement. If you have received free UK delivery on your order and you are returning part of your order for a refund, if this partial refund brings you below the free UK delivery minimum spend to qualify for this promotion, then the cost of standard delivery (£3.00) will be deducted from your refund.
Email our social media team directly to start your Harkel collaboration:
Search the #HarkelAndMe hash tag on Instagram to get your next outfit inspiration. if you want to show the community your look, just use the hashtag on your post for all to see.
We also accept PayPal.
UK customers can also buy now and pay later with Klarna.
You can contact us via live chat which is available Monday to Friday (9am to 5pm GMT) or email us at [email protected]